Shipping Policy

Thank you for shopping with Drapelight. We currently offer free standard shipping to the United States, Australia, Spain, Italy, Germany, France, and Poland.

Once your order has been shipped, you will receive a shipping confirmation email from service@drapelight.com with your tracking information.

Order Processing Time

• Order processing time is the period between when your order is placed and when it is handed over to the shipping carrier.
• Most orders are processed and shipped within 1–2 business days after payment has been confirmed.
• Orders placed on weekends or public holidays will normally be processed on the next business day.
• Our fulfillment operations run Monday through Friday, excluding public holidays.
• During major holidays, promotional events, or periods of unusually high order volume, processing may require an additional 1–3 business days.

Shipping Destinations, Costs and Estimated Delivery Times

We provide free standard shipping to all countries and regions listed below. No standard shipping fee will be charged at checkout for these destinations.

Total estimated delivery time = Order processing time + Transit time.

The delivery times shown above are estimates rather than guaranteed delivery dates. Weather conditions, customs inspections, carrier delays, public holidays, and other circumstances outside our control may affect delivery times.

Shipping Origin and Carriers

Orders are dispatched from our U.S. fulfillment location. Depending on the destination, product availability, and shipping route, your package may be transferred to a local delivery partner for final-mile delivery.

The carrier shown in your shipping confirmation email will be the carrier assigned to your order. We are unable to guarantee that a specific carrier will be used.

Customs, Duties and Taxes

International orders may be subject to local VAT, import duties, customs charges, brokerage fees, or other taxes imposed by the destination country.

Unless these charges are specifically shown and collected during checkout, they are not included in our free shipping offer and may be collected separately by local customs authorities or the delivery carrier. Drapelight does not control these charges or determine their amount.

Order Tracking

• Once your order has shipped, we will send you a shipping confirmation email containing your tracking number.
• Tracking information normally becomes active within 24–48 hours after the package has been handed over to the carrier.
• During holidays or promotional events, tracking updates may take slightly longer to appear.
• If your tracking information has not updated for more than 3 business days, please contact us at service@drapelight.com.

Delayed Deliveries

If your order has not arrived within the estimated delivery period, please first check the latest tracking information and confirm that the delivery address is correct.

If the package has not received a tracking update for several business days, or if the estimated delivery window has passed, please contact us at service@drapelight.com. We will contact the carrier and assist you with the investigation.

Order Cancellations

• An order may be cancelled for a full refund if you contact us before the order has been shipped.
• Once an order has been shipped, it can no longer be cancelled.
• If the order has already shipped and you no longer want it, you may request a return after delivery in accordance with our Return & Refund Policy.

Address Changes

• You may request an address correction at no additional cost before your order has been shipped.
• Once the package has shipped, we cannot guarantee that the carrier will be able to change or redirect the delivery address.
• Any carrier fees resulting from an address correction or redirection after shipment will be the customer's responsibility.
• Drapelight is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

Lost Packages

• Packages officially confirmed as lost by the shipping carrier will be eligible for a free replacement or a full refund.
• Packages marked as “Delivered” by the carrier are not automatically considered lost.
• If your package is marked as delivered but cannot be located, please check with household members, neighbors, your building reception area, and the local carrier before contacting us.
• We will assist you with submitting a carrier investigation when appropriate.

Undeliverable or Returned Packages

• If a package is returned or marked as undeliverable because of an incorrect or incomplete address, recipient absence, refusal of delivery, failure to collect the package, or another customer-related reason, any return or reshipping fees will be the customer's responsibility.
• If a package is undeliverable because of an error made by Drapelight or the shipping carrier, we will arrange a free replacement or issue a full refund.

Contact Us

For questions about shipping, tracking, or delivery, please contact us:

Email: service@drapelight.com

Mailing Address:
422 E Stonehedge Dr, B11
Salt Lake City, UT 84107
United States

Customer Service Hours:
Monday–Friday, 8:00 AM–6:00 PM Eastern Time, excluding public holidays